FAQ

Consultez nos questions les plus fréquemment posées sur le PetSnowy

Pre-purchase (SNOW⁺ Self-Cleaning Litter Box)

Does SNOW⁺ require special litter?


How many cats can use SNOW⁺?


Will my cat actually go inside the globe?


Can kittens use SNOW⁺ ?


What are the dimensions for the litter box?


Does SNOW⁺ assist with cats that spray very high?


Does SNOW⁺ have a weight limit?


What is the TiO2 deodorization system?


Does SNOW⁺ require special trash bags?


How frequently should I empty the waste drawer?


Can SNOW⁺ help minimize litter tracking?


How much litter should I add to SNOW⁺?


How frequently should I refill litter in SNOW⁺?


Is Pretty Litter compatible with SNOW⁺?


How long will a Robertet® fragrance box last?


Is it possible to use SNOW+ without the fragrance box?


Will the globe rotate while my cat is inside?


Are there any rakes or wires inside the globe?


What happens if my cat tries to enter the globe while it is rotating?


If I have multiple cats, how do I know which cat is using the SNOW⁺?


What type of power supply does SNOW⁺ require? How much power does SNOW⁺ consume?


How to clean SNOW⁺?


Where can I purchase?


What countries do you ship to?


What methods of payment do you accept?


Post-purchase

How do I set up my SNOW⁺?


My cat doesn't use a litter box, what should I do?


How do I set the automatic cleaning time?


How long does the manual deodorization last?


Why is there waste left behind after the SNOW⁺ automatic cleaning?


SNOW⁺ automatic Pet Feeder

How much food does SNOW⁺ feeder dispense every time?


What size of food can be dispensed from the feeder?


Will the feeder still dispense food if the power is cut off?


How should I set feed schedule for my cat?


Can SNOW⁺ feeder hold wet food?


Will I receive a notification when there isn’t enough food in the feeder?


SNOW⁺ Pet Water Fountain

How frequently should I clean the fountain?


Does the fountain require special filter?


How long will one filter last?


Will I receive a notification when there isn’t enough water in the fountain?


Shipping

What is the estimated shipping time?


What countries do you ship to?


Do you offer free shipping?


What are shipping costs outside the contiguous U.S.?


Where does litter box ship from?


Do you ship to PO Boxes or APO/FPO/DPO addresses?


How do I update my billing or shipping address?


How can I find the tracking information for my order?


If I purchase multiple items on Petsnowy.com, will they ship together?


Returns & Refunds

If I need to return my PetSnowy product, how do I get a refund


How do I obtain a Return Merchandise Authorization (RMA) number?


Do I need to clean my PetSnowy product before returning it?


When will I receive my refund?


Warranty

What is the PetSnowy warranty policy?


If I move to a different country, is my Warranty still valid?