View our most frequently asked questions about the PetSnowy.
Pre-purchase (SNOW⁺ Self-Cleaning Litter Box)
Post-purchase
SNOW⁺ automatic Pet Feeder
SNOW⁺ Pet Water Fountain
Shipping
Returns & Refunds
Warranty
SnowBall Time
Pre-purchase (SNOW⁺ Self-Cleaning Litter Box)
Post-purchase
SNOW⁺ automatic Pet Feeder
SNOW⁺ Pet Water Fountain
Shipping
Returns & Refunds
Warranty
SnowBall Time
Pre-purchase (SNOW⁺ Self-Cleaning Litter Box)
SNOW⁺ operates efficiently with clumping litter. We advise using a premium, standard-weight,
clay-based clumping litter. Additionally, you can use certain silica gel litter beads and crystals
with SNOW⁺ as long as they can pass through the screen. Tofu and Plant-based alternatives may also
be compatible, but they often produce less compact clumps that might lead to moisture accumulation
in the waste drawer. When opting for a plant-based litter with SNOW⁺, consider more frequent waste
drawer emptying and cleaning. Litters that are not suitable for SNOW⁺ include those designed
solely for absorption, non-clumping or those with loose clumping properties, newspaper-based
options, and absorbent wood pellet litter.
We recommend having up to 4 indoor cats using a single SNOW⁺ unit; however, some of our customers
have more cats and still use just one unit. Here's a general guideline: with one cat using SNOW⁺,
you may need to empty the waste drawer every 2 weeks. For two cats, it might be once a week, and
for three cats, twice a week, and so forth. SNOW⁺ features an expanded waste drawer for greater
waste capacity, reducing the frequency of emptying. SNOW⁺ initiates a cleaning cycle 4 minutes
after each use, but if another cat interrupts this period, the timer will reset for another 4
minutes, potentially leaving waste in the litter for more than 4 minutes. Having too many cats per
SNOW⁺ unit may result in the litter not being completely clean for the next use.
Cats are naturally inquisitive and tend to explore new objects. If your cat is accustomed to a
covered litter box, they might adapt more quickly to SNOW⁺. We recommend initially keeping SNOW⁺
turned off while your cat gets used to it. Place SNOW⁺ in the same spot as your old litter box.
You can keep the old litter box nearby for a short period. Take a cup of litter from the old box
and mix it with the clean litter in SNOW⁺. This will provide a familiar scent, encouraging your
cat to investigate. Once your cat steps inside and feels the litter, they should instinctively
know what to do. For further guidance on
acclimating your cat
, please refer to our resources.
Kittens weighing 3.3 pounds or more can safely use SNOW⁺ in automatic mode. For kittens below
this weight threshold, turn off automatic cleaning and opt for 'semi-automatic' mode. To do this,
deactivate automatic cleaning in the PetSnowy APP and manually initiate the cleaning process
pressing the clean button or the App once or twice daily (ensure the kitten is not inside the
machine when pressing the button). This approach ensures your kitten's safety during their early
encounters with SNOW⁺, while also relieving you of the need to manually scoop the litter box.
Product name：SNOW+ Self Cleaning Litter Box Size: 29.5'' in length, 20'' in width, and 25.6'' in
height (75 x 50.8 x 65cm). Entryway, inclusive of the ramp: 14.9’’ in height and 9.05’’ in length
(38 x 23cm). Internal capacity: 2.9ft3 or 83L. Waste drawer: 2.6 gallons or 10L. Globe: a capacity
of 2ft3 with a diameter of 19.68'' (56L, 50 cm in diameter).
Yes, SNOW⁺ is an excellent solution for cats that spray or have high-aiming habits. The design of
the unit is well-suited to handle such situations. The globe is protected by a durable,
impermeable flexible liner. If any liquid manages to reach above the halfway mark, it will simply
drip or drain down to the liner and then into the litter, without collecting or pooling. This will
result in a clump forming at the edge of the litter bed, which will be removed during the cleaning
cycle when the globe liner peels off. If your cat consistently sprays, you may need to clean the
interior of the globe more frequently to remove any residue. For a thorough cleaning, you can
easily remove the entire globe. Our globe is designed with a magnetic attachment, making it a
quick one-second process to take it out for cleaning.
Literally saying, SNOW⁺ doesn't have a weight limit, but we recommend it for cats weighing less
than 20 lbs (9 kg) for the best comfort of your feline friend.
The combination of a TiO2 system and UV light is commonly referred to as a photocatalyst. TiO2 is
an initials for photocatalyst, a nano-scale semiconductor material that deodorizes and dissolves
hazardous compounds in the air while remaining kitten-safe. UV light is used in conjunction with
our TiO2 system to improve bacteria and virus deodorization and breakdown. The duel will begin
only once the cat has left after using the toilet. The UV light is used to activate TiO2 and
sterilize. It only works when cat leaves and is never directly exposed to the walkway, making it
completely safe for the cat.
The self-sealing feature is just one of the numerous advantages our device offers. While there
are alternative options (such as diy bags), we suggest using our
SNOW⁺ Waste Drawer Liners for
optimal performance. These liners are engineered for use with the waste drawer and its
self-sealing function, ensuring durability and strength to handle various types of cat waste.
The frequency of emptying the waste drawer depends on the number and size of your cats. SNOW⁺
features an enlarged waste drawer, so you may only need to empty it once every two weeks for one
cat, once a week for two cats, twice a week for three cats, and so forth.
Absolutely, SNOW⁺ comes with a litter mat that will be placed at the walkway of the litter box's
entrance. With SNOW⁺'s unique entrance design and the assistance of the litter mat, it can
significantly reduce most litter tracking issues. The litter mat is easily removable and easy to
clean, or you can choose to pour the litter from the mat back into the globe for continued use.
Fill the globe with litter until it reaches the max fill line on the rubber globe liner when it's
spread flat. This is approximately 10 pounds of clumping litter (4.8 kg), 5 pounds of tofu litter
(2.4 kg) by weight, or 1 gallon (4L) by volume. Be cautious not to overfill the globe. Since the
waste clumps are removed during each cycle, there's no need to use an excessive amount of litter
in the globe.
SNOW⁺ is highly efficient in its litter usage due to its patented sifting system, which only
removes the clumps. We suggest verifying the litter level in comparison to the maximum fill line
(found on the globe's rubber liner) each time you empty the waste drawer. This typically occurs
about once every two weeks for a single cat or once a week for households with multiple cats.
Ensure not to overfill the globe.
Litter beads and crystals, as long as they are small enough to pass through the screen, like
Pretty Litter, can be used with SNOW⁺. Nevertheless, we recommend utilizing a high-quality,
clay-based clumping litter for optimal performance.
One Robertet® fragrance box
is designed to last for 30 days. When it is depleted, the app will send a notification to switch
fragrances.
The Robertet® fragrance box
we offer is specifically formulated to neutralize thiols and cyclohexylamine found in cat urine
without generating any ozone. However, if you are sensitive to smells, you have the option to
remove the fragrance. In fact, even if you choose to use it, the scent is barely noticeable unless
you bring your nose close to the entrance. To remove the fragrance, simply detach the fragrance
box from the deodorizer box cover.
No, the globe will remain stationary while your cat is inside. SNOW⁺ features SnowSafe⁺
technology, including a weight sensor, an anti-pinch system, and safety app notifications, which
detect your cat each time they enter or re-enter the globe. This resets the countdown timer,
ensuring that the cleaning cycle won't start for another 4 minutes.
No, there are no rakes or wires inside the globe that could potentially harm your cat. SNOW⁺ has
been carefully designed with your cat's safety as a top priority.
SnowSafe⁺ technology will detect your cat, causing the globe to stop immediately. The cycle will
not resume until 15 seconds after the cat is no longer detected. If your cat or another object
continues to trigger the sensor, SNOW⁺ will not restart the cleaning cycle. Instead, a series of
lights will flash, and the app will send notifications to indicate the issue. You can refer to the
Instruction Manual for troubleshooting common problems, and our Customer Experience team is
available to assist as needed.
Inside the PetSnowy app, you have the option to set a unique Pet ID for each cat. SNOW+ will be
able to distinguish between the cats by recording their weight readings.
SNOW⁺ is compatible with both 110V and 220V currents. Please use the included power supply with
the unit. SNOW⁺ has a very low power consumption, using only 1.83 kWh per month.
Kindly refer to our
video clips
for cleaning instructions. Cleaning the entire equipment should take no more than 15 minutes. It
is important to note that this thorough cleaning process is generally not required on a daily
basis, but rather every few months. SNOW+ is designed for easy disassembly, featuring a magnetic
attachment system that simplifies the process. We suggest cleaning the litter box every two months
when using clay clumping litter. For silica gel and crystal litter, it is recommended to clean the
litter box on a monthly basis.
SNOW⁺ and all its accessories are available for purchase on petsnowy.com. If you have any
questions about alternative purchasing options, please don't hesitate to reach out to
info@petsnowy.com for more details.
The SNOW+ is currently available in the following countries: United States, Canada, the United
Kingdom, Belgium, France, Italy, Netherlands, Austria, Poland, Portugal, Sweden, Slovenia, Spain,
Czech Republic, Hungary, Denmark, Ireland, Finland, Lithuania, Luxembourg, Monaco, Bulgaria,
Estonia, Greece, Croatia, Latvia, Romania, Germany, Switzerland, and Slovakia. If your country is
not included in this list, please contact us to
inquire about its eligibility for shipping.
We accept Visa, MasterCard, American Express, and PayPal. Additionally, we provide payment plan
alternatives through Affirm. Please note that we do not accept checks or money orders as forms of
payment.
Post-purchase
When you receive the SNOW⁺, it comes already assembled. You just need to place the fragrance box
and litter mat into the litter box. Then, follow the quick guide to connect the litter box with
the PetSnowy app, and you and your furry friend are ready to use it.
If your cat is having trouble adapting to using the SNOW⁺, it can be frustrating. Don't worry,
here are some tips to help your cat adjust to the new litter box:
Place the SNOW⁺ in the same location as the old litter box and arrange the surroundings
accordingly.
Power off the SNOW⁺ and use it as a regular open litter box by removing its top cover until
your cat makes more attempts.
Add all the used litter from the old litter box into the new SNOW⁺ to help familiarize your
cat with it.
Reduce the frequency of cleaning the old litter box to make it less appealing.
If you need more tips, we also have a
transition guide video
to assist your furry baby in adapting to the SNOW⁺.
The automatic cleaning time refers to the waiting period after the cat exits the SNOW⁺ before the
automatic cleaning starts. By default, this time is set to 4 minutes. The automatic cleaning time
setting depends on the clumping time of the litter you are using. It is recommended to adjust the
waiting time based on the specific clumping characteristics of your litter. This will ensure that
the clumps have enough time to form before the automatic cleaning process begins. By customizing
the waiting time, you can optimize the cleaning performance of SNOW⁺.
The manual deodorization function lasts for 30 minutes and cannot be interrupted unless the
device is powered off. If you prefer a shorter deodorization time, you can use the PetSnowy app to
set the deodorization cycle to at least 1 minute. This customized feature allows you to adjust the
deodorization time according to your preferences.
To ensure that the waste has enough time to harden and form larger clumps, you can adjust the
automatic cleaning time to a longer duration. While our standard filter works well for most adult
cats, if your cat or its waste size is particularly small, small clumps may escape through the
filtering holes. In such cases, our
mini-mesh filter can
provide you with the best cleaning experience. This additional accessory will help prevent any
clumps from bypassing the filtration system and improve the overall performance of the SNOW⁺.
SNOW⁺ automatic Pet Feeder
In the app, you have the option to customize the amount of food dispensed by the feeder. You can
dispense food between 1 and 20 portion. Each portion of the food is approximately equivalent to
one-third of an ounce or 8 grams. It’s important to note that the actual weight of each portion
may vary depending on the density of the cat food, you can dispense a portion and weigh it for a
more precise measurement of the amount of food being dispensed by the feeder.
The feeder is designed to dispense food ranging from 5mm to 15mm in size. This ensures
compatibility with a variety of kibble sizes and shapes, providing flexibility in the types of
food that can be used with the feeder.
The feeder is designed to operate using 4 AA batteries, therefore it can function independently
without the power cord being plugged in. This feature enables you to use the feeder even if a
power socket is not readily available, making it convenient for outdoor and travel situations.
Within the app, you have the ability to create multiple feeding schedules for each day. It's
important to ensure that you set each schedule to run daily, as failure to do so will result in
missed feedings on the days you haven't selected.
Please note that our feeder is specifically designed to accommodate dry food only. Using wet food
may result in the food sticking to the rotor, which can adversely affect the functionality of the
feeder. We recommend using dry food to ensure optimal performance and prevent any issues with food
dispensing.
Yes, when there isn't enough food in the feeder, the light on the feeder will blink, and you will
also receive a notification on the app. This ensures that you are aware of the low food level and
can refill the feeder in a timely manner.
SNOW⁺ Pet Water Fountain
It is recommended to clean the fountain every 5-7 days. Please note that the base of the fountain
can’t be washed with water, the remaining parts can be water washed.
Yes, the SNOW⁺ fountain requires a specific size of filter to ensure proper functioning and
maintain the cleanliness and hygiene of the water. The special filter uses multiple purification
methods to remove impurities from the water, including adsorption of particles, deodorization, and
removal of harmful substances. Additionally, it utilizes plasma exchange resin biological
filtration technology to soften hard water, making it more palatable for your pets. Regular
replacement of the filter ensures that the fountain continues to provide clean and fresh water for
your cats to drink.
One filter is designed to last for one month. When replacing a new filter, remember to soak the
filter in water for five minutes and rinse it lightly before using it again. This helps maintain
the cleanliness and effectiveness of the filter in providing clean and fresh water for your cats.
Yes, you will receive a notification when there isn't enough water in the fountain. The indicator
light on the fountain will flash, and you will also receive a notification on your app indicating
that the water level is low. This helps you ensure that your pet always have an adequate supply of
water and allows you to refill the fountain in a timely manner.
Shipping
Expected Shipping Time:
Domestic (excluding Alaska and Hawaii) : 1-4 business days
Canada and the UK : 3-7 business days
European Union : 7-10 business days
Australia : 1-4 business days
All items are currently in stock and available for immediate purchase in the United States.
Back-ordered items will be shipped within 30 business days of their restock date.
The SNOW+ is currently available in the following countries: United States, Canada, the United
Kingdom, Belgium, France, Italy,Germany, Netherlands, Austria, Poland, Portugal, Sweden, Slovenia,
Spain, Czech Republic, Hungary, Denmark, Ireland, Finland, Lithuania, Luxembourg, Bulgaria,
Estonia, Croatia, Latvia, Romania, and Slovakia. If your country is not included in this list,
please contact us to inquire about its eligibility for shipping.
Free shipping is available for all orders totaling $49 or more within the contiguous United
States. However, please note that this offer does not apply to orders shipped to Alaska, Hawaii,
or Puerto Rico.
When shipping a litter box unit outside the contiguous United States, the following shipping
costs apply: $150 for Hawaii and Alaska, and $200 for Puerto Rico, American Samoa, Guam, Northern
Mariana Islands, and U.S. Virgin Islands.
Our products are shipped from warehouses located in the United States, Europe, the United
Kingdom, Canada, and Australia.
Unfortunately, we are unable to deliver orders to PO Boxes or APO/FPO/DPO addresses.
To correct an incorrect billing or shipping address for an order, it's best to cancel the
existing order and place a new one with the correct information on our website. You can also
contact our customer service at
support@petsnowy.com. for further assistance.
Once your order has been shipped, you can expect to receive an email containing the tracking
information. Alternatively, if you log into your account and click on "More Actions," navigate to
the "View Order Page" where you will find the tracking details for each of your orders.
To ensure the safety during shipping, litter boxes, water dispensers, and feeders are shipped
separately from the accessories on Petsnowy.com. If you have not received tracking numbers for the
other items in your order, please feel free to contact
support@petsnowy.com at any time.
Returns & Refunds
PetSnowy products purchased directly through petsnowy.com may be returned within thirty (30) days
of receipt for a full refund. Kindly note that there will be shipping costs. If you shop on a
different website, please comply with the website policy. Click to our
Return Refunds page for more details.
If you’ve purchased your PetSnowy product through a third-party retailer, you must coordinate the
return directly with that retailer.
We offer a return shipping service. We can provide you with a return shipping label and the
shipping cost will be deducted from your refund. The specific shipping cost varies by region,
please contact our support team at:
support@petsnowy.com for more details.
Before returning your PetSnowy product, please give it a good cleaning. Please note that products
returned in an unclean state within the 30-day trial period may incur a $75 cleaning fee deducted
from your refund.
After our warehouse receives your return and checks that everything is fine, we will apply for a
refund for you. Refunds will be issued based on the payment method used to make the contribution.
It may take 3-5 business days to process for US payment methods, or 7-10 business days for
international payment methods.
Warranty
Every PetSnowy products comes with a 1-year standard manufacturer warranty at no cost. Our
warranty plan includes coverage for accidental damage, power surges, mechanical and electrical
breakdowns, as well as software support.
During the warranty period, we will resolve any product issues free of charge, including providing
free shipping both ways. There are never any deductibles or hidden fees. Click to our
Warranty page for more details.
If you relocate to a different country with a litter box purchased in your original country, we
will still honor your warranty. However, there may be shipping costs involved. Please get in touch
with our Customer Service Team to discuss your specific situation at
support@petsnowy.com.
SnowBall Time
The Snowball Time is our way of saying thanks for being a valued customer! It's a free loyalty
program that rewards you for shopping at Petsnowy.com. Earn SnowCoins for every purchase, which
you can redeem for rewards.
Joining is easy! Simply create an account on Petsnowy.com. If you already have an account, you're
automatically enrolled!
No, joining Snowball program is completely free. There's no minimum spending requirement, so
start earning SnowCoins today!
As a SnowBall Time reward program member, you earn 1 SnowCoin for every $1 spent on Petsnowy.com.
There are multiple ways to accumulate SnowCoins, which can then be redeemed for exclusive rewards.
Additionally, you'll enjoy VIP benefits tailored to recognize your loyalty.
Click here for more details.
Yes! As long as you create an account using the same email address you used for past purchases,
your SnowCoins will be automatically added to your account.
Earning Snowy SnowCoins is easy! Here's how:
You earn 150 Snowy SnowCoins right away when you create an account.
You get 50 Snowy SnowCoins each platform when you follow us on social media.
Shop at Petsnowy.com and earn 1 Snowy SnowCoin for every $1 spent. Click here for more details.
If you have any questions about your SnowCoins balance or account, please contact our customer
service team at support@petsnowy.com.
Any product that is returned or any order that is canceled will reverse or decrease the SnowCoins
you received from that purchase. SnowCoins would be deducted for partial refunds caused by price
adjustments.
You can easily check your SnowCoins balance and other account information by logging in to your
PetSnowy account.
For any questions not covered in these FAQs, please don't hesitate to contact our customer
service team at support@petsnowy.com.
When your referred friends make a purchase, both you and your friends will be rewarded.
Click here for more details.
Yes, SnowCoins expire after one year (365 days) from the date they are added to your account.
Here's a tip: Track your SnowCoins balance and redeem them before they expire to maximize your
savings on PetSnowy purchase!
SnowCoins are for your personal use within the PetSnowy store. They can't be transferred,
redeemed for cash, refunded, or used outside Petsnowy.com. This includes purchases on third-party
marketplaces like Facebook resell groups, eBay, and Amazon, as well as any other retailers besides
the official PetSnowy store.
